Contact information

Contact Information for Senekka

1. Company Information

  • Store Name: Senekka

  • Business Address: SENEKKA, 6 Rue d'Armaillé, 75017 Paris, France

2. Customer Support Contact

If you need assistance with an order, global shipping tracking, a return request, or have a general question, you can reach out to our team through our direct communication channel:

  • 📧 Email: troccazmathilde02@outlook.fr

  • 📞 Phone: No phone number available (please contact us via email for documentation and support)

3. Customer Support Hours

Our customer care team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (CET)

  • Saturday & Sunday: Closed

  • Note: Inquiries sent outside of business hours or on official French national holidays will be handled sequentially on the next working business day.

4. Response Time

We aim to address every customer inquiry thoroughly and quickly:

  • Within 24–48 business hours.

  • Please allow for slight delays during major promotional periods or holiday seasonal rushes.

5. Support Categories

Feel free to contact us at any time regarding:

  • Global order updates, international tracking details, and delivery milestones

  • Initiating a free return, cancellation, or refund request

  • Product specifications and stock availability

  • Checkout assistance or payment processing questions

  • Sharing general feedback or customer suggestions

6. Recommended Contact Method

To ensure the most efficient service and accurate documentation of your request, please contact us via email:

  • 📧 Email: troccazmathilde02@outlook.fr

To help us resolve your issue quickly, please include:

  • Your full name

  • Your order number (if applicable)

  • A concise summary of your request or issue

7. Legal Business Information

Senekka is operated under the following official contact credentials:

  • Address: SENEKKA, 6 Rue d'Armaillé, 75017 Paris, France

  • Email: troccazmathilde02@outlook.fr