Terms of sale

These Terms of Sale govern all commercial transactions, purchases, and orders placed on the Senekka online storefront.

Store Name: Senekka
Business Address: SENEKKA, 6 Rue d'Armaillé, 75017 Paris, France
Email: troccazmathilde02@outlook.fr By validating an order on this website, you explicitly accept these Terms of Sale in full.

Process: To make a purchase, you must complete the online checkout flow. Upon submitting your details, you will receive an automated Order Confirmation Email containing your order breakdown.
Contract Formation: This confirmation email verifies that we have received your request. A formal contract of sale is established only when your payment is cleared and warehouse processing begins.
Order Rejection: We reserve the standard commercial right to cancel, limit, or refuse any order if system errors occur, pricing anomalies are detected, product stock is unavailable, or if fraudulent activity is suspected.

Availability: All items showcased on our website are subject to real-time warehouse availability. If an item becomes unavailable after order confirmation, we will notify you immediately and issue a complete refund.
Pricing Currency: Prices are listed and charged in Euros (€) or your locally converted currency at checkout.
Adjustments: We reserve the right to alter retail prices at any time without prior warning. However, items will always be billed at the exact price listed at the moment your order was confirmed.

Accepted Payments: We accept secure credit cards, debit cards, and established external payment gateways specified during checkout (e.g., Stripe, PayPal).
Security: Payment transactions are fully encrypted using secure sockets layer (SSL) technology through our e-commerce infrastructure. Senekka does not capture, store, or have direct access to your full financial credentials.
Payment Failure: Orders will not enter fulfillment or packaging queues until full payment is authorized and cleared by your financial institution.

Free Delivery: We provide completely free shipping worldwide on all orders, with no hidden destination surcharges or minimum order thresholds.
Processing & Transit: Orders are processed within 1–2 business days (excluding weekends and French national holidays). Standard global delivery generally takes 5–10 business days.
Customs Duties: While we optimize international shipping routing, shoppers are solely responsible for compliance with their respective local import customs regulations, clearance declarations, or local handling fees if applicable.

In accordance with European Union consumer directives and the French Consumer Code:

Withdrawal Period: You possess a legal window of 30 calendar days from the physical delivery date to request a return and a full refund.
Condition: Returned items must be entirely unused, unworn, unwashed, and secured inside their original retail packaging with all original branding tags fully intact.
Free Returns: Return postage is 100% free globally. You must email troccazmathilde02@outlook.fr to receive an authorized prepaid return label. Unauthorized return packages sent to our storefront address without prior confirmation will not be handled.
Refund Settlement: Once your return package passes quality control checks, your refund will be fully credited back to your original payment method within 14 business days.

Legal Warranties: All products are covered under the French legal warranty of conformity (Articles L. 217-3 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).
Defective Items: If you receive an item that is damaged in transit, faulty, or completely incorrect, please notify our team within 48 hours of delivery at troccazmathilde02@outlook.fr with accompanying photo proof. We will arrange a free immediate replacement or issue a full checkout refund.

Senekka cannot be held liable for:

Minor variations in product coloration or tone due to digital display rendering or personal device screen calibrations.
Delivery timeline delays caused by international customs clearance backlogs, local postal strikes, or severe courier service disruptions.
Failures or delays due to events beyond our reasonable control (Force Majeure).

Jurisdiction: These Terms of Sale and all connected transactional agreements are governed by, interpreted, and construed in compliance with the laws of France.
Dispute Resolution: For any complaints, please contact our support desk first at troccazmathilde02@outlook.fr. If a dispute cannot be resolved amicably, EU consumers can access the European Commission's Online Dispute Resolution (ODR) portal, and legal claims will fall under the exclusive jurisdiction of the courts of Paris, France.