Shipping policy

Shipping Policy for Senekka

1. Company Information

Store Name: Senekka
Business Address: SENEKKA, 6 Rue d'Armaillé, 75017 Paris, France
Email: troccazmathilde02@outlook.fr

2. Shipping Destinations

We are proud to provide free worldwide shipping. We ship to destinations all across the globe, including:

Europe, North America, South America, Asia, Oceania, and Africa.
Note: If a specific location faces sudden courier network suspensions or severe international delivery constraints, our customer care team will reach out to you immediately to find an alternative or offer a full refund before processing.

3. Shipping Cost

Shipping is completely free for all orders worldwide.
No minimum purchase volume, country location restrictions, or cart value is required to qualify for free delivery.
No hidden global customs duties, handling surcharges, or hidden fees will be added at checkout.

4. Processing Time

Orders are processed, packed, and prepared for dispatch within 1–2 business days (Monday to Friday).
Orders are not processed, packed, or dispatched on weekends or official French national holidays.
Once your order processing is completed, it is immediately handed over to our primary international logistics partners.

5. Delivery Time

Estimated delivery windows globally after your order leaves our facility:

International Standard Shipping: 5–10 business days.
Please note: Delivery timeframes are carefully managed estimates and can vary slightly due to transit carrier surges, destination customs processing delays, peak promotional seasons (e.g., Black Friday or Christmas), or severe regional weather events.

6. Order Cut-Off Time

Orders placed before 5:00 PM (CET) are cataloged and enter our processing queue the same or next business day.
Orders received after this time will enter active warehouse processing on the following business day.

7. Order Tracking

As soon as your package is dispatched, an automated shipping confirmation email will be sent to you.
This email will contain your dedicated tracking code and a direct link to the courier's tracking portal.
Please allow 24–48 hours for the shipping carrier to update your active tracking milestones on their website.

8. Shipping Carriers

We partner with established international courier and parcel networks—including La Poste, DHL, FedEx, UPS, and local national post services—to ensure your products are handled securely and delivered directly to your door.

9. Delayed or Lost Packages

If your delivery is delayed beyond the expected timeframe:

Review your tracking link for any transit holding alerts, customs delays, or local routing issues.
Allow additional delivery time around major holiday seasons, international customs backups, or extreme weather anomalies.
If your parcel has stalled or has not arrived within the estimated window, contact us at troccazmathilde02@outlook.fr. If a shipment is officially confirmed as lost in transit by the carrier, we will coordinate a free replacement order or issue a full refund.

10. Incorrect Address Disclaimer

Customers are entirely responsible for verifying that their shipping information is accurate, complete, and valid before submitting an order. Senekka is not liable for:

Misdelivered orders resulting from typos or incorrect address entries at checkout.
Failed delivery attempts due to missing apartment, flat, unit, or building numbers.
If you catch a delivery address error, notify us immediately at troccazmathilde02@outlook.fr. Once a parcel enters active warehouse processing or is picked up by the courier, we are unable to change the delivery destination or recall the shipment.

11. Delivery Restrictions

We ship to standard residential addresses and commercial suites. However, certain international couriers may face specific constraints delivering large or fragile items to P.O. Boxes or remote military addresses (such as APO/FPO/BFPO). If an issue arises with your specified destination, our customer care team will reach out to resolve it prior to shipping.