Refund policy

Return & Refund Policy for Senekka

1. Company Information

Store Name: Senekka
Business Address: 6 Rue d'Armaillé, 75017 Paris, France
Contact Email: troccazmathilde02@outlook.fr
Phone: No phone number available (please contact us via email)

2. Right of Withdrawal & Return Eligibility

In accordance with European Union consumer protection laws and the French Consumer Code (Code de la consommation), you have the right to cancel your purchase and return your items within 30 calendar days from the day your order is delivered. To qualify for a valid return, your items must meet the following criteria:

The return must be initiated within 30 days of delivery.
The item must be completely unused, unworn, unwashed, and in its original retail condition.
The item must be packed securely in its original product packaging with all labels and tags fully intact.
A valid proof of purchase (such as your order confirmation email or digital invoice) must accompany the return.

3. Return Process

To start a return:

Send an email to our support team at troccazmathilde02@outlook.fr.
State your order number and briefly specify the reason for the return.
Our customer care team will review your email and reply with detailed instructions, including the designated return delivery address.
As part of our policy, a prepaid return shipping label will be issued to you via email at no charge.

Note: Items sent back to our address without prior contact or return authorization will not be processed.

4. Return Shipping Costs

Return shipping is 100% free for all eligible returns worldwide.
Customers will never be responsible for paying return postage, international courier handling fees, or administrative processing costs.
No restocking or administrative fees are ever deducted from your refund.

5. Refund Policy

Once your return parcel arrives at our facility and passes physical quality inspection:

Your refund will be initiated and completed within 14 business days.
Funds will be automatically returned to the original payment method used during checkout.
You will receive an automated email receipt confirming that the refund has been successfully processed.

6. Exchanges

Senekka does not offer direct product exchanges. If you require a different variant, alternative size, or a different item:

Return your original item using our free return procedure.
Place a completely new order directly through our storefront at your convenience.

7. Damaged, Faulty, or Incorrect Items

If your item arrives damaged in transit, displays a manufacturing fault, or is entirely incorrect:

Please email us at troccazmathilde02@outlook.fr within 48 hours of delivery.
Include your order number, a brief description of the issue, and clear photos of the product fault along with the shipping box.
We will quickly arrange for a replacement to be sent out or issue a full refund.